Bitcoin ATM maker General Bytes is reimbursing its cloud-hosted customers who lost funds in a “security incident” in March that involved accessing its customers’ hot wallets.
As previously reported by Cointelegraph, the ATM maker issued a statement on March 17-18 regarding a security incident in which a hacker remotely uploaded a Java application to its terminals and gained access to sensitive information such as passwords, private Keys and funds procured from hot wallets.
In a recent statement to Cointelegraph, the ATM maker said it has since acted quickly to “address the situation” and made the decision to issue a refund to its “cloud-hosted customers who lost funds.”
“We immediately took steps to prevent further unauthorized access to our systems and are working diligently to protect our customers,” General Bytes said in a statement.
The hack was believed to have resulted in at least 56 BTC, worth over $1.5 million at current prices, and 21.82 ETH, $37,000 at current prices, being deposited into wallets linked to the hacker became.
According to General Bytes, it has thoroughly assessed the damage from the hack and “worked tirelessly” to improve security measures and prevent similar incidents from happening again.
General Bytes asked affected customers to implement new security measures after the hack. Source: General Bytes
In addition to refunding affected customers, the ATM maker has also stated that it encourages all customers to switch to a self-hosted server installation where they can effectively secure their server platform using VPN.
“We are investing heavily in additional staff to support our customers in migrating their existing infrastructure to a self-hosted server installation.”
According to General Bytes, the hack had no impact on most ATM operators using self-hosted server installations “since these customers use VPN technology to protect their infrastructure.”
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The ATM maker first warned customers about the hacker in a March 18 patch release bulletin. As a result of the security breach, General Btyes has shut down its cloud services.
“General Bytes takes the security of our customers’ funds and data very seriously. We apologize for any inconvenience caused and remain committed to serving our customers with integrity and professionalism.”
The company is based in Prague and has sold over 15,000 Bitcoin (BTC) ATMs to buyers in over 149 countries around the world, according to its website.
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